In 2020, due to the pandemic, the Nelson-Atkins chose to stop providing printed maps to visitors. At this time visitors are asked to view a digital version of the previously printed map on their phones to navigate the museum. This map is not updated to reflect current exhibits, and is difficult to view on a mobile device as it was not designed to be viewed at such a small size.

Other museums, such as the National Gallery of Art in Washington, D.C., solved this issue by creating a museum application that guides visitors through the museum.